ITICnxt IS HERE!

ITICnxt is a free online ticket processing tool that allows excavators to create, manage and track locate requests 24/7.  The new ITICnxt has an updated look and several innovative features for processing locate requests even more quickly, easily and accurately.

ITICnxt exciting new features:

  • Locate instructions are auto-filled based on the area mapped.
  • Satellite maps and search features assist in identifying and mapping excavation areas.
  • Directions to the dig area are system generated.
  • New drawing tools are specific to the size and shape of your dig area (circle, route, parcel, etc.)
  • Draw the entire dig project on the map and ITICnxt generates the correct number of tickets.
  • Multiple tickets can be created in one session and either processed or saved for later release. Excavators draw the entire dig project on the map and ITICnxt generates the correct number of tickets for the excavation area mapped. The ITIC software splits each job into separate tickets and clearly labels which portion of the job is indicated on each ticket. Users can save tickets that won’t be completed in 10 days for later release.
  • Ticket Management features are integrated for tracking and documentation.

FAQ

Does this mean I can’t use ITIC 2.0 anymore?
We want to give everyone a chance to get comfortable with ITICnxt, so we will leave the current version of ITIC running for a while. ITIC will be retired at some point in the near future, so please take some time to familiarize yourself with the new system.
How is the number of tickets that need to be generated determined?
The Nebraska One-Call Board of Directors has rules and policies that govern how tickets are split and when multiple tickets should be generated based on the size of the excavation area, county lines and other factors. ITICnxt generates the number of tickets needed for the entities created during a session so that the ITICnxt user doesn’t have to know these rules.
Why is the satellite map engaged before I create an excavation entity?
We believe that drawing the excavation area on the satellite map will improve the accuracy of depicting the dig site. Therefore, we default to this map. The Call Center map may be used at any time, but the satellite map is preferred.
Why is the Call Center map engaged when verifying tickets?
Members have determined their coverage areas based on the Call Center map. Therefore, the mapped excavation area must be confirmed when viewing the same map. Also, in some cases, the Google maps and Call Center maps do not agree in which case, information must be confirmed on the Call Center map.
What should I do if the excavation entity has been created in the wrong place?
Return to the mapping screen and either edit the excavation area or delete and re-draw it.

Questions?

Questions can be directed to neitic@occinc.com or by phone to 866-711-7281

TRY IT!

Interactive tutorial video:
Click HERE to train yourself at your own pace.

Then

Go live:
Click HERE to process a ticket using the live version.